Recover your existing account
Your sign-up stops when the message says the address is in use. An account already exists under it, maybe one you forgot or never confirmed.
How do I register with Stake Casino?
This page settles whether you qualify, which documents follow, and the first deposit, before you start.
- Only 18+ players
Registration is open to players aged 18+. - Three document types
Photo ID, proof of address and a payment method screenshot are checked. - A$9 minimum deposit
The first deposit starts at A$9.
Sign-up in progress
What goes in each step, in what order?
After this, you know what each screen asks and can work through sign-up without guessing.
Self-chosen password
The first screen asks for the e-mail address you will log in with and a password you pick yourself. Use an address you check daily, since the confirmation message lands there.
Stake Casino details, exactly
Your full name, date of birth and home address come next, and they must match your photo ID exactly. Mismatched spelling can delay the check.
Know your balance currency
The screen asks for your country of residence, which must be Australia, and the currency for your balance, A$. Last, you accept the terms and confirm you are 18+.
Get back in
Read the warning, then take one step
Each sign-up stop has a stated reason, and every fix keeps you on one account.
When the button does nothing
The button does nothing and the page stays put after you press it. Usually one field higher up holds a value the form rejects, or the session timed out.
Get help before any new sign-up
The sign-up stops because a self-exclusion linked to your details is still active. A second account would be closed, and the block covers your identity.
Who qualifies
Know your eligibility before you sign up
We list every condition up front, so the table tells you whether you qualify.
| Condition | What applies here |
|---|---|
| Minimum age | Players aged 18+ |
| Where you live | Australian residents |
| Accounts per person | One account only |
| Personal data | Same as your photo ID |
| Account currency | Australian dollars, A$ |
| Minimum first deposit | A$9 |
Contact desk
Unstuck in one message, same account
Stuck mid sign-up? Our team answers round the clock on live chat or by phone on +61 60 859 9707. Written requests can go to [email protected], for anyone who prefers to explain the problem in full.
The step you reached
Live chat is the quickest route when sign-up stops. Have ready the step you reached and the message on screen.
Email, for longer cases
Email suits cases that need more room than a chat. Describe what happened and when, so nothing gets repeated.
Asked once, not twice
Have your registered email address, your country and the exact time of the problem. Those let the team solve the access problem in one go.
Extra on deposit
From plain account to matched first deposit
The welcome offer becomes available once registration is finished, and you choose it in the cashier when you make your first deposit.
New players
123% match, 57 spins
123% 100% match up to A$1,460 + 57 bonus spins
This card lists a 123% match up to A$1,460 and 57 free spins. Wagering sits at 28x, valid for 14 days, minimum deposit A$9.
Get bonus18+ · Gambling can be addictive, so play responsibly and within your limits.
Weekly players
12% back on losses
12% · 100% up to A$410
This panel shows 12% of your net losses for the week, up to A$410. Wagering is 1x, and the cashback is paid on Monday.
Claim offer18+ · Gambling can be addictive, so play responsibly and within your limits.
Returning players
50% on weekly deposits
50% 200% up to A$680
The reload tile shows a 50% match on your weekly deposit, up to A$680. The 28x wagering runs for 7 days, minimum deposit A$9.
Get offer18+ · Gambling can be addictive, so play responsibly and within your limits.
What does Stake Casino ask of me next?
Useful right after your confirmation e-mail lands, before you make a first deposit.
Name and address matched to ID
Your registration details go into a check once you verify. The name and address you gave are compared with the photo ID and proof of address you upload. Stake Casino needs this under its licence from the Gaming Control Board Curaçao, licence OGL/2013/3774/837, so the same details must appear on every document. Documents are checked at the latest before your first withdrawal, and the check takes up to 63 hours. Until then, you can deposit and play as usual.
Keep the first address, not a second
Before you finish, know which choices are hard to undo. The e-mail address you register becomes your login, and password reset links go only to it, so an inbox you no longer check can cost you the account. Stake Casino accounts are for players who live in Australia. Each person may hold one account, and duplicates are closed. A fresh start with a second address does not solve that, so keep the first one and move on.
Stake Casino limits from day one
Your first days on a new account centre on the cashier and your limits. The welcome offer follows registration, and you pick it in the cashier when you make your first deposit. Deposit limits, loss limits, session time reminders, self-exclusion, and a cooling-off period are open to you from day one. If play starts to feel heavy, call the National Gambling Helpline on 1800 858 858, which runs around the clock. Gamblers Anonymous Australia offers peer meetings, and the National Debt Helpline on 1800 007 007 covers gambling debt, Monday to Friday, 9:30am to 4:30pm.
Have these to hand
Gather these before you start, so the checks do not stop your first days.
- Your photo ID
- Proof of address
- A payment method screenshot
- Access to your e-mail inbox
- The payment method you plan to use
Document guide
Post-registration document checks
Our Gaming Control Board Curaçao licence requires these checks, which take sixty-three hours to complete.
| Document | What it confirms |
|---|---|
| photo ID | Identity matched to your account details · Before your first withdrawal |
| proof of address | Where you live now · Before any first withdrawal |
| payment method screenshot | Ownership of the payment method used · Before any first withdrawal |
Answers that keep you on one account
Answers the questions that come up after you submit the form, from licence to uploads.
Start chatCan I open an account with a Curaçao licence?
Before you deposit, you want to know who runs the site. Yes: Stake Casino N.V., company number 722726 in Curaçao, holds licence OGL/2013/3774/837 from the Gaming Control Board Curaçao. Stake Casino has operated since 2013.
Do I have to contact support to change my email?
You typed a wrong detail, or your email address changed since sign-up. Ask the support team to correct it, using live chat, phone or [email protected], around the clock. Keep the details matched to your identity document, since that document is what gets checked.
What happens if I start sign-up on my phone?
You are on a phone and want to finish the sign-up there. Stake Casino runs in the mobile browser and in apps for iOS and Android, so the same account opens on each. Switch devices later and you stay in that one account.
Do I actually need to choose the welcome offer?
You have finished the sign-up and wonder what the welcome offer needs from you. It follows registration, and you pick it in the cashier when you make your first deposit. Nothing else has to be done before you deposit.
Do I need a new account to change currency?
You want a different currency on your account. Your balance is kept in Australian dollars, shown as A$. No. A second account gets closed, so raise the change with support instead.
How long does verification take at Stake Casino?
You want to know how long the checks will hold you up. The review takes 63 hours, and the licence calls for proof of who each player is. Identity documents are checked at the latest before your first withdrawal, so a deposit can go ahead first.
What if someone else sees my ID after I upload it?
You are about to upload an identity document and want to know where it goes. Uploads travel over 256-bit SSL encryption, and that covers the transfer from your device. For anything beyond the transfer, ask support before you send a file.